CUSTOMER CARE & FAQ

CONDITIONS OF USE


GENERAL : You can place an order of our adult sex toys by Whatsapp, SMS or in our online shop.


ORDER ONLINE
Add products to cart, view your cart and enter your information and choose cash on delivery for payment. No credit card required.


PAYMENT OPTIONS
We accept cash or MTN Mobile Money  if you are in Ghana. International customers buying for someone in Ghana can pay by western union or Paypal.

We accept full payment before delivery for areas outside Greater Accra.

All orders placed with us will have to be confirmed by you before it will be dispatched.


DELIVERY / PICK UPS (Accra & Outside Accra)
Delivery in Accra: Motorcycle dispatch

Outside Accra: Bus delivery. We send package and send you the driver’s contact and car number. You meet the driver and pick up the package. We will indicate only your name and phone number on the package.


DISCLAIMER
chocotoys cannot be held responsible for any injury caused by improper use of the products on the site. Please follow the instructions that come with the toys. If you have any questions, please contact us at +233 (0)50 951 9887.

All products are sold as Adult Novelties Only and are not intended to be used in any way as a cosmetic or medical device.


AGE OF CONSENT
By placing and order at Chocotoys, you declare that you are of the appropriate legal age to purchase the items. We will not be obliged to fulfill an order placed by anyone found to be underage. Note: You must be at least 18 years old to order items from our site.

 

FREQUENTLY ASKED QUESTIONS


DO YOU PROVIDE INTERNATIONAL DELIVERY?

No we deliver only in Ghana.


DO YOU HAVE A PHYSICAL SEX TOYS RETAIL SHOP OR STORE?

No, Chocotoys is an online business and we do not have a walk-in shop. This keeps our overheads to a bare minimum. We are therefore able to keep our operating expenses low to pass on the savings to you. The more we save, the more you save. We have operated online for many years on we are still here providing  quality adult toys and a professional online retail service throughout Ghana.


CAN I PLACE MY ORDER BY PHONE, WHATSAPP OR SMS?

Yes you can. Please call, SMS or Whatsapp us at + 233 (0)50 951 9887 to place your order


HOW IS MY ORDER PACKED? IS IT POSSIBLE TO SEE THE CONTENTS OF THE PACKAGE?

All orders are packed and sealed in plain packaging. The size of the package is dependent on the number of products ordered. There will be no product visuals or indication on the packaging. The only thing you’ll see is your name and phone number. There is no way to tell what is in the package unless you open it or you tell someone.


WHAT DELIVERY METHODS ARE AVAILABLE?

Motorcycle delivery is same day if you are in Accra.  We can also do same day or next day delivery by Bus or Fedex for deliveies outside Accra.


 I AM OUTSIDE ACCRA HOW DO I GET DELIVERY?

We can do same day or next day delivery by bus or Fedex outside Greater Accra. All out of Greater Accra orders must be paid for before dispatch.


I AM IN GREATER ACCRA – (TEMA, ETC)

Our delivery service covers both the inner Accra zones eg East Legon and outer areas such as Tema, Kasoa, Weija, West Hills Mall, Amasaman, Oyarifa, Afienya, etc


DO I HAVE TO PAY BEFORE MY ORDER IS DELIVERED?

Delivery of our adult sex toys in Greater Accra is Cash on delivery. For areas outside Greater Accra, we require payment, usually MTN Mobile Money, before delivery


 CAN I COLLECT OR PICKUP MY ORDERS FROM YOUR STORE?

We are an online business and do not operate a brick and mortar shop. Simply place your order online and we will deliver to you.


MY QUESTION HAS STILL NOT BEEN ANSWERED, WHO CAN I CONTACT?

Contact us by phone, SMS or Whatsapp at +233 (0)50 951 9887

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