Chocotoys Sex Shop Gh > Frequently Asked Questions – FAQ
📦 SHIPPING & DISCRETION
- Is the packaging discreet? Yes, orders are shipped from Accra in plain, unmarked, and unbranded packaging with no indication of the contents or the store name. Discretion is a priority.
- What will show up on my bank statement? Billing is discreet, usually showing a generic parent company name rather than the store name.
🔒 PRIVACY & SECURITY
- Is my personal information safe? Customer privacy is our top priority, and data is handled securely to ensure confidentiality.
- Can I browse and purchase anonymously? The checkout process is designed to be fully confidential.
🧼 PRODUCT CARE & SAFETY
- How do I clean my sex toys?  Toys should be cleaned regularly, especially if shared, using toy cleaner or soap and water.
- What materials are safe?  Always check material safety, as some materials like TPR can be porous and require specific care.
- What lubricant should I use with my adult toys? Water-based lubricants are generally recommended as they are compatible with most materials and won't break down silicone or TPR.Â
🔄 RETURNS & WARRANTIES
- What if the product is broken? Defective products are usually covered by a warranty and can be replaced.
💡 GENERAL
- How do I use my toy? Customers are encouraged to read instructions carefully and research proper useÂ
- How long does delivery take? Same day delivery in Accra and Tema. Next day delivery for the rest of Ghana